Todd Brown

"Absolutely the best insurance experience ever! Insurance is difficult enough without any added stress. It’s so nice being able to pick up the phone to call, text or email and have answers quickly. They are knowledgeable, friendly and take the time to get to know their customers."

"Had been with this agency all the way back to Todd's dad, and for the most part things were great. Long story short...they are great if you have no need for their services and never question your rates or coverage. Once you question, they shut you out till you move. Explaination: In May I asked for quotes for adding my son and had them quote for a couple different cars. That process was pretty easy. Had him added by the end of May, so it would affect the June bill. Well, June bill didn't end up being what was quoted (was lower), so in July I asked for a full breakdown for July. I received the breakdown and it didn't match the quote or what I had been charged in June, but it was higher than June. Then a couple weeks ago in Aug I recieved the notice for what this month's bill would be and it increased by around $140 over June. They were charging two amounts on my kids car, totaling way more than quoted. I sent an email asking for explanation on how it jumped that much over what she had just sent me a few weeks prior. The response was that she had quoted it with and without discounts on my Son, which had been given one month but retracted after (full time student is 12hrs x 2 semesters, but apparently 9hrs x 3 semesters is less full time 😒). Apparently they had messed up so the second charge was to back charge for their mistake. That would be all fine but I explained that Aug still didn't match the amount quoted without discount, and I never heard anything back. Emailed Todd directly. No response. I set up to have my 9 policies moved to a different agent. When I called they seemed happy I was leaving. Happy to get rid of someone that would dare question the charges that made no sense to me. Maybe they are all legitimate, but at that point you should be inviting the client in to look at the numbers together, to make sure the client fully understands the charges. They were always more than happy to invite me in to start new policies, but no invitation when they knew I was unhappy and possibly confused on my services."

"Warning! Warning! Do not fool with them. After years and years of payments, they find completely unreasonable scam technicality fake reasons to deny paying both tow service and locksmith to unlock car. I don’t trust they would help in any other situation so I’m switching insurance. They are a waste of money!"

"We have our homeowners policy as well as auto policies with Todd Brown’s office. When I had a question and needed to tweak something on my homeowners policy, Rhonda was extremely helpful, knowledgeable and beyond friendly! When I first came in, the secretary spent time chatting with me until Rhonda was available. Super friendly staff! Best place for your insurance needs!"

"Todd Brown and his staff are the best! We always have our questions answered immediately. If you ever have to make a claim, they will handle immediately and will make it as painless as possible! I highly recommend Todd Brown. We have been his client for 25+ years and would not even think about going elsewhere!"

"State Farm Insurance, Managed by Todd Brown in downtown Broken Arrow, is our full-service insurance agent for our home and cars. We started with Tilt Brown years ago and have since been with Tilt’s son, Todd, and his staff for decades. They are a service provider that’s like family, and we know we are in good hands with them. We recommend these folks for any of your insurance needs. W. Jones & Family"

"For more years than I can remember, my wife & I have had the pleasure of using Todd Brown's State Farm Office for all our insurance needs for our home & automobiles. The entire staff is friendly, extremely knowledgeable, eager to answer questions, take payments, review policies, etc. The Customer Service Reps. (Michelle, Vicki & Brenda) are the best & treat you like family. We trust their advice & appreciate their recommendations. I recently had my car "totaled" by an incompetent driver who had insurance with a company I shall not identify. I immediately notified State Farm of my accident, filed my claim & documents through them so they could deal with this stressful issue. I was amazed in how fast they processed my information, kept me informed & most importantly, FAIRLY & COMPLETELY reimbursed me for my 2019 auto's Fair Market Value + Towing, Taxes & Title Fees (which I would have never thought of). Without hesitation we highly recommend Todd Brown's agency, his team & State Farm! Remember when you NEED insurance help, who do you want to stand with you?"

"Our family began using Todd Brown State Farm Insurance in the late '80s. We moved out of state in 2002 and changed to another State Farm office in our new location. 20 years later, we are back in OK and immediately reconnected with Todd Brown State Farm. They are easy to do business with, helpful, professional, and friendly. I wouldn't hesitate to recommend this State Farm office to anyone."

"over 20 years, faithfully making payments, then a water leak under my slab floor requiring leak detection, bringing in a jackhammer, busting up my floor and new tile, the duct work showed damage, we were at a loss. i called my agency todd brown and was told filing a claim would raise my rates and that they would not cover my loss and neither would any other company, but this was not true. my friend went through the same and everything was paid, less his deductible, i talked to the plumbing company and they said they often billed the insurance company directly. i am so disappointed in this agency and state farm for not being there in my time of need after over 20 years and so many thousands of dollars in premium payments. i am a very foolish old man for trusting in them."

"State Farm is the worst insurance company and Todd Brown is absolutely no help. Denied putting on a new roof on two different houses and put a car accident on me even though the police wrote the other person five tickets. I have been a customer for almost forty years. That ends this year. Stay away from State farm. Their response is bs. I contacted their office as requested and did not get to speak to Todd Brown but instead got to talk to some flunky named Ashley. She said she would look into it and call me back the next day. DID NOT HAPPEN. THIS OFFICE IS WORTHLESS. State Farm is as crooked as the day is long. Now my family is stuck paying for an $18000 roof. Screw State Farm. P.s. I called this agent and canceled my insurance and now the corporate office is threatening with cancelation due to nonpayment. Todd Brown's office obviously did not do their job and this proves how dishonest State Farm is as a company."

"Being new to Oklahoma, we were looking for a State Farm agent. We were lucky to find Todd Brown. We were very pleased with our home owner/auto insurance rates and it has been a delight to work with Leslie Grayson....so friendly and helpful and just great at her job! Thank you!"

"It’s almost 7 years and I never bin in this place - I don’t need to. Leslie Grayson is the most knowledgeable Insurance Agent I ever know. No matter who will give you a quote call to Leslie - she will lovely surprise you and will take good care of you. Her knowledge, experience and ethics are unrepeatable. I am State Farm Client for many years but she give me not only the best quote, she give me the best service I ever imagine! I never meet or spoke with the owner of this location Mr. Todd Brown - I don’t need to. I assume that he is the best Boss and businessman ever having all his employees very professional, friendly and caring for the clients well-being. Congratulation and Thank you Mr. Brown for great business and perfect and professional insurance services!!!"