State Farm® Insurance Agent Todd Brown

"State Farm, Todd Browns agency had made every step of my claim such a easy experience. They always keep me informed as to what to do. They always answered my questions. They were very kind throughout the whole experience. I would highly recommend this agency for your insurance needs."

"Absolutely the best insurance experience ever! Insurance is difficult enough without any added stress. It’s so nice being able to pick up the phone to call, text or email and have answers quickly. They are knowledgeable, friendly and take the time to get to know their customers."

"Had been with this agency all the way back to Todd's dad, and for the most part things were great. Long story short...they are great if you have no need for their services and never question your rates or coverage. Once you question, they shut you out till you move. Explaination: In May I asked for quotes for adding my son and had them quote for a couple different cars. That process was pretty easy. Had him added by the end of May, so it would affect the June bill. Well, June bill didn't end up being what was quoted (was lower), so in July I asked for a full breakdown for July. I received the breakdown and it didn't match the quote or what I had been charged in June, but it was higher than June. Then a couple weeks ago in Aug I recieved the notice for what this month's bill would be and it increased by around $140 over June. They were charging two amounts on my kids car, totaling way more than quoted. I sent an email asking for explanation on how it jumped that much over what she had just sent me a few weeks prior. The response was that she had quoted it with and without discounts on my Son, which had been given one month but retracted after (full time student is 12hrs x 2 semesters, but apparently 9hrs x 3 semesters is less full time 😒). Apparently they had messed up so the second charge was to back charge for their mistake. That would be all fine but I explained that Aug still didn't match the amount quoted without discount, and I never heard anything back. Emailed Todd directly. No response. I set up to have my 9 policies moved to a different agent. When I called they seemed happy I was leaving. Happy to get rid of someone that would dare question the charges that made no sense to me. Maybe they are all legitimate, but at that point you should be inviting the client in to look at the numbers together, to make sure the client fully understands the charges. They were always more than happy to invite me in to start new policies, but no invitation when they knew I was unhappy and possibly confused on my services."

"Warning! Warning! Do not fool with them. After years and years of payments, they find completely unreasonable scam technicality fake reasons to deny paying both tow service and locksmith to unlock car. I don’t trust they would help in any other situation so I’m switching insurance. They are a waste of money!"

"We have our homeowners policy as well as auto policies with Todd Brown’s office. When I had a question and needed to tweak something on my homeowners policy, Rhonda was extremely helpful, knowledgeable and beyond friendly! When I first came in, the secretary spent time chatting with me until Rhonda was available. Super friendly staff! Best place for your insurance needs!"

"Todd Brown and his staff are the best! We always have our questions answered immediately. If you ever have to make a claim, they will handle immediately and will make it as painless as possible! I highly recommend Todd Brown. We have been his client for 25+ years and would not even think about going elsewhere!"

"State Farm Insurance, Managed by Todd Brown in downtown Broken Arrow, is our full-service insurance agent for our home and cars. We started with Tilt Brown years ago and have since been with Tilt’s son, Todd, and his staff for decades. They are a service provider that’s like family, and we know we are in good hands with them. We recommend these folks for any of your insurance needs. W. Jones & Family"

"For more years than I can remember, my wife & I have had the pleasure of using Todd Brown's State Farm Office for all our insurance needs for our home & automobiles. The entire staff is friendly, extremely knowledgeable, eager to answer questions, take payments, review policies, etc. The Customer Service Reps. (Michelle, Vicki & Brenda) are the best & treat you like family. We trust their advice & appreciate their recommendations. I recently had my car "totaled" by an incompetent driver who had insurance with a company I shall not identify. I immediately notified State Farm of my accident, filed my claim & documents through them so they could deal with this stressful issue. I was amazed in how fast they processed my information, kept me informed & most importantly, FAIRLY & COMPLETELY reimbursed me for my 2019 auto's Fair Market Value + Towing, Taxes & Title Fees (which I would have never thought of). Without hesitation we highly recommend Todd Brown's agency, his team & State Farm! Remember when you NEED insurance help, who do you want to stand with you?"

"Our family began using Todd Brown State Farm Insurance in the late '80s. We moved out of state in 2002 and changed to another State Farm office in our new location. 20 years later, we are back in OK and immediately reconnected with Todd Brown State Farm. They are easy to do business with, helpful, professional, and friendly. I wouldn't hesitate to recommend this State Farm office to anyone."